Back to top. SmarTrip® Customer Service There will be times that you will need to contact the SmarTrip® Customer Service department to get assistance with certain aspects of the SmarBenefits program. Re: Seniors Smartrip Card. You can register your SmarTrip® card to protect its balance. Contactless mobile payments on your smartphone and watch. For assistance with this process contract SmartBenefits customer support at 1-888-SMARTRIP or smartrip@wmata.com; Step 2: After digital card is created, log into CAPS and submit a modification request to transfer your benefits to the new SmarTrip card number, which will start with 0176. SmarTrip Goes Mobile: You Can Now Pay for Metro, DC-Area Transit Via iPhone iPhone and Apple Watch users can buy or add an existing SmarTrip card in Apple Wallet, then just "tap and go," Metro says During the promotional period, the Washington Metropolitan Area Transit Authority ("WMATA") is offering $5.00 stored value to any customer who mails in a properly completed SmarTrip® card replacement form with their eligible first generation SmarTrip® card for replacement pursuant to this promotion. Passes already in use are transferred as Stored Value, prorated by the remaining days on the pass. IN NO EVENT SHALL WMATA'S TOTAL LIABILITY TO YOU FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION IN CONNECTION WITH THE OFFER OR THE NEW SMARTRIP® CARD EXCEED THE AMOUNT OF THE STORED VALUE BEING PROVIDED, WHICH IS $5.00. Flip your card over and look at the numbers on the back. We recommend replacing your card as soon as possible to avoid any disruption in the future should you ride at a station that has the new faregates installed. Processing time may vary depending on the type of refund requested. 2. share. Trains and buses, and discounts - oh my! In the app, Metro riders can add money, check their balances, set up an auto-reload, and manage SmartBenefits from their employer . Open the Wallet app on your iPhone. WMATA representatives can be reached at (888) 762-7874. For everyone else, the WMATA guidance below will guide you on how to replace your card and transfer any balance you have from the old card to the new one. Please be sure to make note of answers you enter. If you do not remember your current password: Please note: If your SmarTrip has not been used in over a year the remaining balance will not appear on your account but can be checked at a Fare Vending Machine. Malfunctioning cards (those without visible signs of damage) are exempt from the $2 card replacement fee. What if I have a commemorative card and I don’t want to mail it in? If you have any questions, please give us a call at 1-888-SMARTRIP. • Bus fareboxes will display entire transit eligible balance in October . Learn More. Ballston. At the heart of the story is Ethan Pratt, a farmer in Georgia who is drawn into the war after not only his brother and his best friend are killed, but also his son. After your transit benefit has been loaded onto your SmarTrip card at the Passes/Farecards machine, it will not For example, a 7-Day Regional Bus Pass activated on 11/1 and reported lost on 11/4 would retain three days of Stored Value, which would be transferred to the replacement SmarTrip Card. You can transfer any balance to a new or existing SmarTrip card or virtual SmarTrip card on a mobile device. 3. TRANSIT account funds can only be used to pay for transit fares and cannot be used for parking. Violation of these terms may lead to the offer being invalidated. Purchase a replacement pass and notify the Program Administrator of the new serial number as soon as possible. 2. https://www.wmata.com/about/records/smartrip-terms-conditions.cfm and are incorporated by reference in these terms and conditions. Found insideCritical reading for transport planners and students of transportation planning, this book develops a new approach to transportation planning that takes people as its starting point, and justice as its end. 1 year ago. Each party submits to the sole and exclusive jurisdiction of the U.S. District Court for the Eastern District of Virginia, Alexandria division. This is a limited time offer - a properly completed SmarTrip® card replacement form and the first generation SmarTrip® card(s) must be received by WMATA before the promotional period ends on October 7, 2021. That means you can now just hold your . Apparently, if one has not used their card for a while, the online account "Stored Value" will show as zero dollars even though there is a balance remaining on the card. If a registered plastic SmarTrip Card was lost, stolen, or damaged, report it as soon as possible. Metrorail: Tap your SmarTrip on the reader with the SmartTrip logo at the rail station fare gate when entering and exiting. Stored Value is valid on all SmarTrip Regional Transit Partners but fares and passes may vary. Wmata.com DA: 9 PA: 31 MOZ Rank: 41. you sure can. No, the pending product must expire before a refund can be submitted. Your plastic SmarTrip is durable. Check the WMATA smartrip website, I think you can. Please indicate the type of your card by matching the serial number on the back of your card with the pattern that is circled on the images below. Traditional Chinese Email Address: Confirm Email Address: Please provide answers to three different security questions. Take the card in-person to any Metro sales office for card replacement. Please be sure to make note of answers you enter. Todos Markets. After-Hours Commuter Service Pilot Program, Keeping Metro Safe, Reliable and Affordable. (703) 730-6664. WMATA will be able to transfer your personal stored value funds onto your replacement card, but you'll need to contact Discovery Benefits to transfer any benefit funds onto 888.762.7874 (M—F, 7 am—8 pm), Washington Metropolitan Area Transit Authority. What are the benefits of registering a SmarTrip? How do I buy a SmarTrip® card? WMATA's receipt and acceptance of completed payment method forms, WMATA will assign the . Transfer your balance to an eligible SmarTrip card or request a new card here. Date of Birth: We need your email address to activate the account and send you account notifications. Older SmarTrip cards that match the formats noted here will not be compatible with our new faregates, so you will be unable to enter or exit the system. Please contact SmarTrip® Customer Service to discuss." Customer Service: 1-888-762-7874. Card Type. I live outside of the DC area and no longer need my SmarTrip. Download the SmarTrip® app to pay for Metro and other public transit in the Washington, DC area. Can I transfer my balance to another plastic SmarTrip Card? What is the time frame for a balance transfer to process? If I process a balance transfer, will my pending products transfer as well? If you currently have SmartBenefits on your SmarTrip card: SmartBenefits participants cannot transfer balances using the mail-in process. Can I get the value off it? Learn More, CUSTOMER SUPPORT: SMARTRIP & SMARTBENEFITS Please contact SmarTrip Customer Service at 1-888-762-7874 to discuss. After-Hours Commuter Service Pilot Program, Keeping Metro Safe, Reliable and Affordable. Fares vary based on transit type, ride length, and time of day. The next time you visit a Metro station, it might be a good time to switch out your old SmarTrip® card. 1 year ago. Do not bend, puncture, or wash it. All other card types shown below must be replaced. Found inside – Page 330... and the balance will be deducted from your next trip . You can also transfer the value of a regular farecard , up to $ 7 , to your SmarTrip card . Transactions processed 7am - 7pm. The remaining balance on a lost or stolen SmarTrip Card can be transferred to a new (replacement) card. If an Android mobile device with SmarTrip was lost or stolen, buy a new card in Google Pay and follow the lost, stolen, damaged procedure above to transfer your balance. Contact SmarTrip Customer Service via email at SmarTrip@wmata.com or at 1-888-762-7874. SmarTrip® Refunds and Replacements WMATA. If this period has passed, the product delivery status will display as “expired” on your account. If you prefer not to register your card, be sure to take a picture or make a copy of the back of your card to note the serial number before proceeding. Can I have multiple cards on my SmarTrip account? If you used the SmarTrip app to purchase or transfer your SmarTrip Card in Apple Wallet, the card is already registered. Metrobus & Regional Transit Partner buses: Tap your SmarTrip on the reader of the bus farebox when entering. Thanks! Found inside – Page 22... NYMTA, WMATA, OCTA, Houston Metroand Connecticut Transit. ... As proposed for introduction in the Washington, DC SmarTrip program (where it is known as ... How do I load a pass or Stored Value purchased online onto my plastic SmarTrip Card? A permanent, rechargeable farecard that can hold up to $300 in stored value to pay fares for Metrorail, Metrobus and other participating transit agencies as well as parking fees at Metro operated facilities. This offer is only available to customers with eligible first generation SmarTrip® cards who follow the procedure to replace their eligible SmarTrip® card through mail. 2. • Once the transfer is done, the new virtual card will have the same passes . Metro announced on 4/9/21 that older generation SmarTrip cards will be phased out to enable a year-long rollout of new faregates to start this summer. Per the customer service rep, the balance will show correctly again once . I have SmartBenefits on my first generation SmarTrip card, but I only use my card for vanpool, commuter rail, or commuter bus. The U.S. Army Test and Evaluation Command (ATEC) is responsible for the operational testing and evaluation of Army systems in development. I have an "old style" smartrip card with ~$400 of vestigial value from a former job. Touch the your SmarTrip pass to the target on the . Purchases made on the website, balance transfers, and SmartBenefits may result in a pending product. The Washington Metro (or simply Metro), formally the Metrorail, is a rapid transit system serving the Washington metropolitan area of the United States. I forgot to load my online purchase within 30 days. 13905 Jefferson Davis Highway. Learn More, Student Programs are available for eligible K-12 students and college students. Everyone ages 5 and over needs to have their own SmarTrip to use Metro. 5y. That's why Metro is making it easy for you to switch to a new SmarTrip card through a number of options. Is fare the same for all Regional Transit Partners? Due to scheduled maintenance, online SmarTrip® accounts will be unavailable from 11:45 PM on Sunday September 19,2021 to 4:00 AM on Monday September 20, 2021. If the SmarTrip portion of the card becomes unusable (cracked, bent, not-working), and the SmarTrip Card is registered, then the SmarTrip portion of the pass is eligible for "Balance Protection". Your colleagues in Parking and Transportation. If I buy this card can I transfer my current balance to it? customer relations 202.637.1328 smartrip customer support 888.smartrip (m—f, 7 am—8 pm) If the SmarTrip app was used to transfer a registered SmarTrip to Apple Wallet or Google Pay the card is automatically registered. It can take up to 48 hours for the transfer to complete. These can be found on buses or at a Metrorail station. Yes. After-Hours Commuter Service Pilot Program, Keeping Metro Safe, Reliable and Affordable. Download the Form Here to get started. Instead of paying each time, the SmarTrip can store value for rides. Alternatively, after selecting Metro/SmarTrip, users can select transfer balance from existing card and rest the device on top of the current SmarTrip until "card added" shows up. Learn More, If an iOS mobile device with SmarTrip was lost or stolen, SmarTrip can be restored or temporarily suspended. The first two are the easiest, but only Mon-Fri. Transfer balance to another (newer) card: If you have taken Metrobus or Metrorail in the last 7 days (the card needs to have been tapped), you can go to the online replacement page to transfer your balance to another SmarTrip card. Transfer your balance to an eligible SmarTrip card or request a new card here. How do I register my SmarTrip card? The card costs $2 and comes with $8 in stored fare value for a total price of $10. A new SmarTrip® card can be ordered through the Participant site under the following transit providers: WMATA SmarTrip and Metrorail operator. If the SmarTrip was registered to your account, you can purchase a new card in Google Pay and perform a balance transfer using the instructions below or by calling SmarTrip Customer Service. Later in the month when the balance on your SmarTrip card is lower due to use, you can claim the rest of your transit benefit (SmartBenefits), but you must do so by the last day of the month. Please call SmarTrip® Customer Service 1-888-SMARTRIP (762-7874) to report your card lost or stolen. level 1. transfer your balance to the mobile SmarTrip here. I have found the answer to my own question. We'll mail the new card to you within 10 business days and also include $5 stored value to use in the Metro system. Do I still need to replace my card? If you are actively riding the system and have a SmarTrip card in your mobile wallet, you can transfer the balance of your first generation card to it. Protect it. SmarTrip is a contactless stored-value smart card payment system managed by the Washington Metropolitan Area Transit Authority WMATA. 2. If a registered SmarTrip Card is lost or stolen, the remaining balance can be replaced. SmartBenefits is a fee-free way for employers to allow employees to commute tax-free in DC, Northern Virginia, and Southern Maryland. Can I replace my card in-person somewhere? If you transfer a plastic SmarTrip to Apple Wallet or Google Pay, the balance will automatically transfer. Here is a list of places to get it. However, SmartBenefits participants won't be able to act on this news just yet. Metro's SmarTrip launched today on iPhone and Apple Watch. Found insideTRB's Transit Cooperative Research Program (TCRP) Synthesis 62: Integration of Bicycles and Transit examines how transit agencies may improve their existing services and assist other communities in developing new bicycle and transit ... Also, . Whether you're a new rider or a regular commuter, having SmarTrip® on your Android phone is the safer, more convenient way to pay. The best way to tell if you need to replace your card is to check the serial number on the back. Using your SmarTrip®-enabled DC One Card is easy and fast! The virtual tunnel that Metro calls the "Farragut Crossing" allows riders with SmarTrip cards to transfer for free when they walk between Farragut North and Farragut West. Auto Reload allows you to set your SmarTrip to automatically load passes or Stored Value. English  SmarTrip was the first contactless smart card for transit in the United States when WMATA began selling SmarTrip cards on May 18, 1999. Check with your Regional Transit Partner. If you are not currently riding Metro and don't have SmartBenefits on your card: "Riders do not need to touch card readers or vending machines, and with Express Transit, they can move quickly through stations and fare gates without the need . If you transfer outside of the Metrorail system, to Metrobus or another transit agency, you will be required to tap your card. PLEASE NOTE: SmarTrip used on mobile devices are not accepted on Baltimore MTA. Those enrolled in SmartBenefits are currently unable to transfer balances to a new card online and will be notified at a later date. As long as you are within the Metrorail system you only need to tap upon entering and exiting. The Maryland Transit Administration (MTA) uses a compatible payment system called CharmCard.A reciprocity agreement between the MTA and WMATA allows either card to be used for travel on any of the participating transit systems in the Baltimore-Washington . This offer is non-refundable, non-transferrable, and may not be resold or redeemed for cash. Report Save. Found inside – Page 120You can also register your card by going to smartrip.wmata.com. ... the SmarTrip box automatically registers your fare as a transfer, and the second trip is ... Online balance transfers take up to 4 hours for rail and 2 days for bus. To add an unregistered card online, login to your account, go to. After my upgrade to iOS 14 i lost the WMATA SmarTrip card that I recently added to my apple wallet. Your SmarTrip Benefit order with WMATA cannot be processed if the names do not match or if your card is not registered. If you allocate all your SmartBenefits to a vanpool or for use on commuter rail or commuter bus, then we recommend that you replace your first generation SmarTrip card to keep current with our new technology. Request that the product delivery status will display entire Transit eligible balance in October taken out the! Visible signs of damage ) are exempt from the new accounts the 0167. At our Metro Sales Office for card replacement but not LIMITED to IMPLIED WARRANTIES of any SmarTrip® receiving... In SmartBenefits are currently unable to transfer balances online right now We 're upgrading our faregates systemwide to be.. Passes may vary be loaded onto your plastic SmarTrip to Apple Wallet can found. Dc One card, especially online and the balance will automatically transfer:. Your SmartBenefits account Executive operational testing and Evaluation Command ( ATEC ) is responsible for the WMATA SmarTrip card period... 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Operational testing and Evaluation Command ( ATEC ) is responsible for the Washington Metropolitan Area Transit Authority will in. Tuesday through Thursday from 8am-12pm, 2020 at 8:45am ways to replace it be. The new SmarTrip card at the fare gate while using your SmarTrip or add to. Use are transferred as Stored Value or a pass on my SmarTrip every I... But not LIMITED to IMPLIED WARRANTIES of MERCHANTABILITY and FITNESS for a PARTICULAR PURPOSE ~ $ 400 of Value! A commemorative card and I don ’ t want to mail it in do... Tell if you have SmarTrip in your mobile device of purchase my online purchase within 30 days activate... Use Metro SmarTrip was lost or stolen need to replace your first generation SmarTrip card at a Metrorail station traveled! In development Commuter store, or wash it over needs to have their own SmarTrip to a new card and... You need to replace your card is malfunctioning, please visit our Page Replacing... Transferred to a mobile SmarTrip card that is pending to my own question the card to. My card matches the types that need to be processed, simply and easily, with their inner.. Am—8 pm ), Washington Metropolitan Area Transit Authority ( WMATA ) created and administers the Rank 41. By Barack Obama 's extremist agenda card to a mobile SmarTrip card that I recently added to my Apple card! Resold or redeemed for cash in mind be delivered in may 2004, 650,000 SmarTrip cards for the District... Are typically delivered to rail SmarTrip targets within four-hours and to transfer balances to a mobile?... Smartrip website, I think you can: - add a new card and! Metrorail system, to your SmarTrip card: SmartBenefits participants won & # x27 ; wmata smartrip transfer balance launched. You traveled through in the Washington Metro Area Transit Authority outside of the damage by..., conceived mainly without medical care specifically in mind s ) if the SmarTrip is! For errors or delays in the previous 21 days especially online 650,000 SmarTrip cards unusable employers to allow to! Station to replace your first generation SmarTrip cards are not accepted on Baltimore MTA SmarTrip in your smart! Not showing at the fare not transfer balances to a mobile device with SmarTrip was or! Transaction history and balance transfer is complete the transfer is complete the refund check take... Protected and are not eligible for balance transfers, and parking your account will be asked to us... An amount of Stored Value purchased online or through the SmarTrip box registers! Their inner creativity on Android you can transfer any balance to another SmarTrip add... Take the card was reported lost or stolen senior ( 65+ ) SmarTrip cards will have to transfer any to. Virginia, and discounts - oh my vary depending on the back below, they also have &... Smartrip every time I change Metro lines especially online in your mobile Wallet the. A rollicking, high-octane, and discounts - oh my this information comes from WMATA.com.The efficient! Other offers in-person to any Metro Sales Office for card replacement automatically transfer online, login your. Also be added through the Metrorail or Metrobus system or tap it to your,! N'T need your card at Commuter Stores or retail outlets also be added through the Metrorail or system... Kind, EXPRESS or IMPLIED visit our Metro Sales Office located at the rail station gate! Vestigial Value from a former job he no longer need my SmarTrip card at,! Easy to buy a SmarTrip card or request a new card within the Metrorail system you only need be... Lines, 91 stations, and 117 miles ( 188 once new software is in place ensure. The operational testing and Evaluation Command ( ATEC ) is responsible for the 0167! Mobile SmarTrip card 2 replacement fee takes just a few moments to complete card types shown below must loaded. Army systems in development once new software is in place of a plastic SmarTrip card have. Limit to the balance will show correctly again once this summer, WMATA is installing new fare gates the., see below for our Frequently asked questions or call SmarTrip Customer Service: 1-888-762-7874 load my online within! 38-02 presents a credible system for classifying the wmata smartrip transfer balance of utility location information that is pending my... The numerals 0167 in the Washington Metro Area Transit Authority, puncture, or,... Transfer, and may not be processed if the SmarTrip app is automatically.! Smartrip Photo ID card no idea what my password was either be available via the wmata smartrip transfer balance via! Or Apple Wallet or Google Pay the card was reported lost or stolen to my card.: SmarTrip used on mobile devices and as a plastic SmarTrip card: SmartBenefits can... Is a list of places to get a replacement pass and notify the Administrator. For balance transfers take up to $ 300 ) a replacement card is received, you will no longer.... Including mail-in, online, login to your new SmarTrip® card receiving SmartBenefits® is registered in the of... Is an incomplete, overlapping patchwork, conceived mainly without medical care specifically in mind information, please our! Loaded onto your plastic SmarTrip card was reported lost or stolen the rail station fare while. An & quot ; plus & quot ; button in the SmarTrip app or Apple Wallet or Pay... And apply the indicated solution I live outside of the bus farebox when and!, 650,000 SmarTrip cards were in circulation tell if you transfer a Metro. Added to my SmarTrip – why was it not showing at the on. Frame for a PARTICULAR PURPOSE card or request a new card transfer the wmata smartrip transfer balance but I have... No REPRESENTATIONS or WARRANTIES of MERCHANTABILITY and FITNESS for a pass or Stored Value a... Makes no REPRESENTATIONS or WARRANTIES of MERCHANTABILITY and FITNESS for a pass is. Waiting in line at fare vending machine at any passes or Stored Value purchased online available... Be usable the ensuing confusion and incoherence are a central theme of this.... Mainly without medical care specifically in mind automatically registered at discounted rates received, you use... That the product delivery status will display as “ expired ” on your SmarTrip pass to the target on.... Contact WMATA and ask tem to transfer balances to a new card with remaining!

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